Frequently Asked Questions

FAQ’s

Head to watch.acc.tv/guide and to view the schedule. To download a pdf of a week-to-a-page tv guide for the coming month, click the blue printer icon in the top right corner of the schedule calendar. Also sign up to our newsletter here: acc.tv/manage-newsletters. Like our Facebook, and follow our Instagram and Twitter for all the latest and to join in with other ACCTV viewers.

We don’t have episodes or programs for sale at ACCTV and so for all purchase or download enquiries you will need to head to the individual programs own website or to a retailer such as movieschangepeople.com or Koorong. Start by googling the title of the program. Be sure to check the ACCTV NOW page to see if you can watch it there.

If you have a Smart TV with Chromecast or a Chromecast dongle, you can ‘Cast’ the stream from your computer (using Google Chrome) right to your TV to watch full screen. You can also cast from our ACCTV app for smartphones and tablets. Simply download from the App Store or Google Play. If you need a Chromecast dongle, these can be purchased from electronics retailers. The dongle plugs into the back of your TV and receives the cast signal from your device/computer through your wifi network. They’re easy to set up so highly recommend trying this out as the easiest and cheapest method. You just need a good internet connection and a wifi modem as well.
You could also access ACCTV through smart television apps like Android TV or using Apple TV 4K.

You’ll need to contact these suppliers directly. Install Life can be found here. Foxtel is here.

Visit our Careers at ACCTV page for current vacancies and opportunities. High-schoolers or others wishing to apply for work experience or internships please contact us at acc.tv/contact.

 

ABOUT

Subscribe to our newsletter. Head to acc.tv/manage-newsletters. Or like our Facebook, Instagram and Twitter pages.

Check spam/junk folder, to avoid emails ending up there please add info@acctv.com.au to your contacts.

All of our ACCTV NOW content has licencing restrictions and allowances that dictate when and for how long an episode, series, movie or documentary can be available for viewing. It may be just a week after broadcast, or it could be available for the duration of the contract – up to 3 years!

Click here to visit our request page and let us know what you’ve found, we’d love to hear about it.

You can watch our international live stream which has selected ACCTV programs at watch.acc.tv/. Much of our on-demand programs are geo-blocked to Australia, New Zealand and South Pacific regions due to licensing restrictions.

Click here to submit your content for review or your request for contact.

Sign up to our newsletter here to be the first to know about what’s on ACCTV. Check ACCTV NOW to see if your program is available to watch there. If you have a specific program enquiry, please feel free to contact us here.

 

TECHNICAL

Visit acc.tv/watch-acctv for a general list of all the ways you can watch.
Due to the vast array of smartphones, tablets, computers, operating systems and combinations of these, we are unable to guarantee that your specific combination will be able to access ACCTV NOW at all times, but we work closely with our app developers and platform providers to ensure as many people as possible can watch ACCTV NOW and enjoy the best levels of connectivity possible.

Yes they can. Each user is free to log in individually on their own device, but if you’re already making a contribution to cover your family’s costs, use the same login email for all devices, to avoid each device owner being led along the supporter pathway.

At this stage we are unable to offer this service, however, stay tuned for future updates.
Make sure you’re signed up for our newsletter to stay up to date with all ACCTV NOW developments. acc.tv/manage-newsletters

  • Ensure your internet connection is working and strong.
  • Ensure your phone or tablet’s operating systems are up to date. Also switch your device off, wait a few moments and then switch it back on again.
  • If this still makes no difference, delete and reinstall the APP.
  • There may also be a brief outage by the platform provider so check back in a little while.
  • If you continue to have issues, contact us at – acc.tv/contact

Due to the vast array of smartphones, tablets, computers, operating systems and combinations of these, we are unable to guarantee that your specific combination will be able to access ACCTV NOW at all times, but we work closely with our app developers and platform providers to ensure as many people as possible can watch ACCTV NOW and enjoy the best levels of connectivity possible.

  • Ensure your internet connection is working and strong.
  • Switch your computer off and on again.
  • There may also be a brief outage by the platform provider so check back in a little while.
  • If you continue to have issues, contact us at – acc.tv/contact

Due to the vast array of smartphones, tablets, computers, operating systems and combinations of these, we are unable to guarantee that your specific combination will be able to access ACCTV NOW at all times, but we work closely with our app developers and platform providers to ensure as many people as possible can watch ACCTV NOW and enjoy the best levels of connectivity possible.

ACCTV NOW is optimised for a modern internet service. It is recommended for mobile viewing a 4G service, for home/office use a fast ADSL/NBN connection of 12mb/s or better.
We also recommend keeping your browser/operating system up to date to ensure the best experience.

ACCTV NOW does use your data allowance. Please keep this in mind when streaming particularly if you have limited data allowance at your disposal. If you have unlimited data, you will be able to watch freely, without concern.
If you watch ACCTV NOW for 1 hour this would use approximately 900mb.
The quality of service is managed automatically and your computer will choose the quality based on your internet speed, however, it is possible to manually adjust this and watch at a lower quality to save data.

Classification information for all programs can be found in the synopsis section. There is no ability to activate parental controls at this time.

Closed captions are available for selected content on our broadcast platforms and we hope to roll out closed captions on our internet-based platforms in the future.

Select ‘Manage’ from the main menu and then choose ‘Subscriptions’. Use to arrow down key to see available packs. Press the pawprint enter button to select the ACCTV pack. Press the green button to subscribe to the pack.

 

Support Enquiries

Since the early days, our viewers have enjoyed faith and family film and television programs through our broadcast platform partners Foxtel and Fetch and via satellite. These services, while complex are predictable from a cost perspective. Conversely, on-demand streaming uses new technology that creates new financial challenges and has caused our available budgets to be stretched.
We want ACCTV to remain free to those searching for answers, giving them every opportunity to connect with the life-transforming good news of Jesus.

We will use your support to develop and improve ACCTV NOW. This includes:

  • Maintaining broadcast and live stream…We want ACCTV to remain free to those searching for answers, giving them every opportunity to connect with the life-transforming good news of Jesus.
  • Discovering and securing new content.
  • Creating new programs/investing in local Christian content creators.

Be assured, your support will be directed into the area it is needed most.

Yes, you sure can. We understand that being able to contribute financially is not always something that is easy for everyone and we don’t want you to miss out. There are lots of other ways you can offer your support to ACCTV.

  • Pray for Us: Pray for God’s wisdom in our daily operations, health for our staff, that God will bring us quality programming and that God will continue to use us to impact the lives of our viewers.
  • Become a Church or School Representative: You can represent us in your local fellowship and community. Pass on promotional information to your church or school news coordinator; hang posters or flyers on the notice board; make your community aware of upcoming special events, promotions or competitions. Click here to sign up to our Churches newsletter.
  • Word of mouth is always the best advertising. See something you really loved. Encourage your friends and family to tune in and watch and tell them all about us. Forward on newsletters or articles to people you think would enjoy them. Share episodes or programs from watch.acc.tv/NOW.

  • Mastercard
  • Visa
  • Discover
  • Amex

Here’s a link to the card details update form – acc.tv/update-card-details/

Contact us at acc.tv/contact and we can provide you with our BSB and account details so that you can set up a one time or ongoing direct deposit.

Contact us at acc.tv/cancel-support to cancel your support, no questions asked.

Please contact us at – acc.tv/change-your-support/

Your offer of financial support of ACCTV is very welcome. Head to acc.tv/support.

 

MY PROFILE

Your verification email may take a few minutes to come through so please continue to check your inbox. If it doesn’t appear after 30 minutes or so, please check your spam/junk folders. If it cannot be located, please fill in the form again. If you still do not receive a sign-up email, please contact us at – acc.tv/contact

Head to acc.tv/close-profile/
Deleting your profile is not the same as deleting/cancelling your support, if you wish to do this visit acc.tv/cancel-support
By closing your active email, you will no longer be able to access ACCTV NOW for on-demand content. You will still be able to watch ACCTV’s live stream here: watch.acc.tv
You can re-establish your profile at any time by signing up again.

Please contact us at – acc.tv/contact

Your profile information is only used by our website or app to personalise your viewing experience. Your viewing behaviour and profile information is also used to personalise viewing suggestions in your weekly email from ACCTV. For more information about how we handle and protect your information, visit our Privacy Policy.